Refund policy

We stand behind every batch we make. If something is not right, we will make it right. This policy explains how returns, refunds, and our 30-day skin-response guarantee work.

Our 30-Day Skin-Response Guarantee

Rejuvalis products are built for the recovery window after a cosmetic procedure, and every person's skin is different. If you have used a product as directed for at least seven days and it has not worked for your skin, contact us within 30 days of delivery at hello@rejuvalisbeauty.com and we will issue a full refund of the product price. Because this is a personal-care product, you do not need to ship the opened item back — for hygiene reasons we ask that you dispose of it responsibly. The guarantee applies to one unit per product, per customer.

Returns of Unopened Product

Unopened, unused product in its original packaging may be returned within 30 days of delivery for a full refund of the product price. To start a return, email hello@rejuvalisbeauty.com with your order number and we will send return instructions. Customers are responsible for return shipping on unopened returns unless the return is the result of our error.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, contact us within 14 days of delivery at hello@rejuvalisbeauty.com with your order number and a photo of the issue. We will replace the item or refund it in full, including any shipping you paid, at no cost to you.

How Refunds Are Issued

Approved refunds are returned to your original payment method. Please allow 5–10 business days after approval for the refund to appear, depending on your bank or card issuer. Original shipping charges are non-refundable except where the return is due to our error.

Non-Returnable Items

Gift cards and final-sale items are not eligible for return or refund. Opened product outside the terms of the skin-response guarantee above cannot be returned for hygiene reasons.

Exchanges

We currently offer a single product line. If you would like to exchange an item, the fastest way is to request a refund under this policy and place a new order.

Contact

Questions about a return or refund? Email us at hello@rejuvalisbeauty.com and we will respond within 1–2 business days.

Rejuvalis products are cosmetics intended to support the appearance of skin. They are not medical devices or drugs, and nothing here is medical advice. Always follow the instructions of the clinician who performed your procedure.